Quality
Welcome to the Quality department page. Use this hub to submit and track document change requests, customer concerns, and quality tickets for inspections, specialized documents, and other quality tasks.
CUSTOMER CARE HANDLING
Report and track customer concerns, returns, or feedback. Our team will investigate, determine root cause, and ensure corrective actions are completed.
QUALITY TICKETING
Request inspections, document changes, or other quality support. Submit a ticket and our team will prioritize and assign it accordingly.
FIVE STAR'S 2026 QUALITY OBJECTIVES
CUSTOMER SATISFACTION
Monitor monthly and act to keep customers satisfied with product quality and 97% on-time deliveries
SCRAP AS A PERCENT OF PRODUCED
Monitor weekly and work to keep scrap below a cumulative monthly average of 3.5%.
CONTINUOUS IMPROVEMENTS
Work to implement 100 or more improvements in products and/or processes per year companywide.
TRAINING & EDUCATION
Maintain Training Programs to ensure employee competence/annual target of 3,000 hours.
SAFE WORKING ENVIRONMENT
Conduct monthly Housekeeping-Safety Audits and act to ensure 8 or less reportable injuries per year.
COMPANY GROWTH
Monitor monthly and work to maintain a flat to upward trend in Company Sales.